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Do you ship outside of the US? Sorry, we do not. Due to the high amount of fraud related to international orders we no longer ship internationally.
Which forms of payment do you accept? We accept Visa, MasterCard, Discover, PayPal, and Google Checkout. Sorry, we do not accept any other forms of payment.
Do you have a catalog that you can mail me? Due to the fact that our inventory changes on a daily basis we do not have a printed catalog. All of our items are available to view and purchase directly from our website.
How much will shipping cost for my order? You can see what shipping charges for your order will be by adding the items you wish to purchase to your shopping cart. Then click the “Estimated Shipping Charges” link on the "View Cart" page. A pop-up window will appear for you to enter your shipping address. You will then be able to see the shipping charges for the items in your shopping cart.
How long will it take to get my order? Most orders are shipped in 1-2 business days. Most orders are delivered in 2-6 business days. The time it takes for delivery depends on your location and the shipping method selected. We recommend Fed Ex (2-5 business days) or USPS Priority Mail (2-4 business days).
How do I know when my order has been shipped? We will send you an email when your order is shipped. Sometimes these automated emails can be blocked by SPAM filters. To ensure your receive all emails simply add our domain (GrandmasGiftware.com) to your list of friendly email contacts.
What shipping methods do you offer? We use FedEx and the US Postal Service for all orders. PLEASE NOTE: Transit times below start once your order has been shipped.
USPS First Class (1-3
day transit time)
How do I track my package? Once your package is shipped, you will receive an shipment notification email. Depending on the shipping method used, you will receive a FedEx tracking number or a USPS Delivery Confirmation number. You can use that number to track your package.
To track a FedEx package Click Here.
To track a USPS package Click Here.
Do you offer gift wrapping? Yes, as part of our checkout process, you will have the option to select gift wrapping service for $5 per item. We have a nice selection of gift wrap to choose from and you may also include a gift note to the recipient.
Do you sell wholesale to the public? No, but we do have a Power Buyer’s program for orders over $500 on selected products. If your order is over $500 and you would like to find out if your order qualifies for our Power Buyer’s program please Contact Us. Power Buyer discounts do not exceed 25%.
I forgot my password, what should I do? Click Here to enter your email address and have your password emailed to you.
What is Grandmas under the mattress CASH? This is a rewards program that gives you points for each item you purchase from us. 100 points is worth $1.00 off any future purchase. The points do not expire so you can use them on your next purchase or save them up for a free order.
Do you accept phone orders? Yes we do. However, we do prefer that you use our website to place orders yourself. If you would like to place an order over the phone simply Contact Us and someone will call you to take the order.
Please make sure to leave a detailed information including: Your Name Your Billing Address Your Email Address Your Telephone number Shipping Name & Address (if different than billing name & address) The items you wish to order
This information will help us to place the order quickly and accurately when we call you to place the order.
How is the shipping cost determined? Our shopping cart will retrieve real-time shipping rates from FedEx and the US Postal Service to calculate the shipping charges for your order. The cost of shipping is determined by three factors: 1. The weight of your order 2. The shipping address of the order 3. The shipping method selected
Do you offer free shipping? No. Due to the fact that most of our products are already discounted we do not offer free shipping. We may offer shipping specials from time to time. You will be notified by email of any specials if you are an email subscriber.
Can I ship my order to a different address than my billing address? Yes, simply fill out the billing address and the shipping address for your order when checking out. We can ship your order anywhere you would like.
Do you ship to APO/FPO or PO Box addresses? Yes, we ship to APO/FPO/ PO Box addresses. However if shipping to one of these addresses you must choose one of the USPS shipping options when checking out. FedEx does not ship to APO, FPO, or PO Box addresses.
Do you drop ship? Yes we do. Simply place the order using your billing information and your customer’s shipping information. Then you can process your customer’s payment separately and we will ship the order directly to your customer. We do not include an invoice with the package.
Can my order be shipped to multiple addresses? Unfortunately, we are not able to ship one order to multiple addresses. You will need to place a separate order for each address that you would like to ship to.
Do you replace melted candles? No we do not. If you live in a warm area we suggest ordering your candles on a Saturday or Sunday using USPS Priority Mail or FedEx. That way they will ship out Monday morning and will not have to sit in a warehouse or truck over the weekend. Parcel Post can take up to 6 business days for delivery and is not recommended for candles.
Is my credit card information safe? Yes, we are committed to keeping your personal information private and secure. We use many safeguards to protect you from identity theft and credit card fraud.
Our website uses industry standard 128-bit SSL encryption when transmitting private information over the Internet. This means that your private information is encrypted and can not be viewed by hackers or thieves.
We use a third party credit card processing company who processes your credit card payment. We use a third party because this is the business they specialize in and know how to best protect your information.
In our 8+ years of online retail sales we have never had any customer information stolen or leaked. In the event of any problems, we are insured against credit card fraud and identity theft. Your information is safe and placing your order online with us is safe!
What is your privacy policy? Your privacy is very important to us. We do not share, sell or rent your personal information to anyone for any purpose!
What is your return policy? Items may be returned or exchanged within 30 days after receiving the order. You are responsible for shipping charges to return the item to us. Please Contact Us to get the return address where you may send your item(s). Orders that are refused or returned to us that are not damaged or defective are subject to a 20% restocking fee.
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